Coaching disclaimer & Terms and conditions

When you are purchasing services from me I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed. Before we begin working together I will also ask you to read and sign a version of the terms as listed below in a written agreement.

All coaching services and communication, email or otherwise, delivered by myself, Lily Celeste Biswell, as well as information on this website (www.thesewildthoughts.com) are meant to help you identify the areas in your life and in your thinking that may be holding you back from experiencing greater well-being and achieving your goals. Coaching is not a substitute for professional mental health care or medical care.

DESCRIPTION & DISCALIMER

Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximise personal and professional potential. 

I understand that the coaching services I will be receiving from my Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that my Coach is not acting as a mental health counsellor or a medical professional. For legal purposes, I understand that coaching is currently an unregulated industry and that my Coach is not “licensed “ by any UK body even though the sessions may take place in the UK.

I understand and agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions.

I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving the defined goals I create with my Coach. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals and understand that results are not guaranteed.

I understand that my Coach will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement limited in this capacity. Furthermore, if my Coach is ordered by a court to provide information or to testify, they will do so to the extent the law requires.

 I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Skype and other technology.

RESPONSIBILITIES

The Coach agrees to maintain the Code of Ethics and standards of behaviour set out by the ICF & ANLP

The Client is responsible for creating and implementing their own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. The Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

The Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters. If the Client is currently under the care of a mental health professional, the Coach will recommend that the Client inform the mental health care provider and the Client may need to have a referral letter from their health care provider.

The Client agrees to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully in the program.

SERVICES, SCHEDULE & FEES

In return for the fees payable by the Client (or by a third party on their behalf), the Coach agrees to provide the service as described in this statement and in accordance with the terms and conditions set out in this statement. The Client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

Sessions take place face to face at Adam House, 7 Adam Street, London, WC2N 6AA, Online via Skype (Coach calls Client); telephone (Coach calls Client); or other format where such is agreed. Unless otherwise agreed, for Skype and telephone sessions the Coach is responsible for telephoning the Client at agreed times. The length of each session is 1 hour unless otherwise agreed between the Coach and the Client before coaching sessions commence.

The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any Client is unhappy with any of the terms and conditions they can contact the Coach to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

The date and time of the first session and any subsequent session will be agreed between the Coach and the Client by phone or email and confirmed by the Coach by email.

In accordance with the Coach’s current per session fee or fee for a programme of sessions, or any other such fee as shall be agreed and notified to the Client. The number of sessions for which payment is required in advance will be agreed before coaching sessions commence.

Fees are payable in advance of each coaching session unless otherwise agreed. Where payment has not been received by the Coach in advance of a coaching session the Coach is not obliged to provide the session.

Fees can be paid online by debit or credit card, or by bank transfer over telephone. Receipts will be sent by e-mail unless otherwise requested.

The Coach may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the Per Session Fee will remain the same as originally agreed except where the Coach notifies the Client in writing by e-mail of a change to the Fee or to any other term or condition.

CANCELLATION & LATENESS POLICY

For face to face sessions at Adam House, 7 Adam Street, London, WC2N 6AA - The Client agrees that it is the Client’s responsibility to notify the Coach at least 72 hours in advance of a face to face scheduled meeting if the Client cannot make the session. Cancellations with less than 72hrs notice or non-attendance will not be refunded. If the session has been booked using a credit code from a package purchase, the credit will not be refunded and cannot be used to reschedule the appointment. A change of appointment made with less 24hrs notice will be subject to availability. The Coach will wait for 15 minutes, before the Client is noted as not turning up for the session.

For online (Skype/Telephone) sessions - The Client agrees that it is the Client’s responsibility to notify the Coach at least 24 hours in advance of an online appointment if the Client cannot make the session. Cancellations with less than 24hrs notice or non-attendance will not be refunded. If the session has been booked using a credit code from a package purchase, the credit will not be refunded and cannot be used to reschedule the appointment. The purchase of a package can only be refunded up to 24hrs before the first booked appointment time. A change of appointment made with less 24hrs notice will be subject to availability. If the Client does not answer the call from the Coach at the pre-agreed time, it is the responsibility of the Client to call back within 15 minutes of the start time of the appointment. The Coach will wait for 15 minutes, before the Client is noted as not turning up for the session.

CONFIDENTIALITY

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound to confidentiality by the ANLP & ICF Code of Ethics, but is not considered a legally confidential relationship (like in Medicine or Law). The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) that the Coach is required by law to disclose.

Please note that as part of continual development as an ICF Coach and keeping track of coaching hours, the coach may submit the clients email address details to the ICF. The coach will not divulge any information about what happened during the session. The information is strictly limited to an email address.

I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Skype and other technology.

LIMITED LIABILITY

Except as expressly provided in this agreement, the Coach makes no guarantees or warranties, express or implied. In no event will the Coach be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Coach under this agreement for all services rendered up until the termination date.